FAQ
Last updated: October 2, 2026. The Spanish version prevails.
Validento Internacional S.L., NIF B13696422, with registered address at Carrer de les Garrigues 3, 46001 Valencia, Spain. Contact: info@validento.com. Validento Internacional S.L. ("Validento") is the sole provider and sole contracting party for every service described in these Terms, regardless of whether access was arranged directly, through the Sales Program, the Affiliate Program, a Client referral, or the Enterprise API (clause 5).
"Client" means any natural or legal person who purchases, subscribes to, or otherwise requests a Service.
"Verified Party" means the individual or company whose documents or identity are the subject of a Service.
"Service" means any of the services described in clause 3.
"Case" or "Deal" means a single verification request, which may contain multiple documents relating to one Verified Party.
"Report" means the output Validento delivers on completion of a Case, including any score, finding, or recommendation.
"Sales Agent" and "Affiliate" mean independent participants in the Sales Program and Affiliate Program respectively, governed by the separate Sales & Affiliate Program Terms.
"Platform" means the Validento website, client dashboard, and Enterprise API collectively.
Validento provides the following document and identity verification services:
3.1 Quick Scan. Automated verification of one or more documents relating to a single Verified Party. The module checks document format against Validento's reference library, internal and cross-document consistency of the data provided (e.g., income stated on a payslip against figures on a bank statement), signs of manipulation or alteration, and, where applicable, validity of machine-readable identity document data. Delivered within minutes under normal conditions. Multiple documents may be submitted within a single Case.
3.2 Personal Investigation. A Validento specialist reviews the Case against external registries, databases, and, where required by the relevant jurisdiction, Validento's network of local legal partners. Delivered within 24 to 72 hours under normal conditions. A Quick Scan that does not reach Validento's internal certainty threshold is automatically escalated to a Personal Investigation under clause 4; a Personal Investigation may also be purchased directly.
3.3 Property Due Diligence. Verification of property ownership, permit status, and registered encumbrances (mortgages, liens, easements) in the relevant jurisdiction, using Validento's network of local legal partners where local-registry access requires it. Scope, delivery time, and price vary by jurisdiction and are confirmed by quote before the Case begins.
3.4 Foreign Company Research. Research into a company's registration status, beneficial ownership, signing authority, and available financial filings in the relevant jurisdiction. Delivered within 2 to 5 business days under normal conditions, depending on local registry availability.
3.5 Sanctions & PEP Check. Screening of one person or company against the UN, US, EU and UK sanctions lists and politically-exposed-person (PEP) databases, with a written result for the Client's file. A possible match is reviewed by Validento staff before the result is issued. The result reflects the lists consulted at the time of screening and does not cover later changes to those lists.
3.6 Enterprise API. Programmatic access allowing a business Client to submit Cases for Quick Scan and/or Personal Investigation directly from its own systems and receive results via webhook or polling. Use of the Enterprise API is additionally governed by the API terms issued with the Client's API key, including rate limits, permitted use of sandbox and live credentials, and usage-based pricing tiers.
3.7 Subscription plans. Recurring monthly access to a defined number of Quick Scans and, where applicable, Personal Investigations, under the Professional, Business, or Enterprise plan as described on Validento's pricing page at the time of subscription. Unused monthly allowances do not carry over to the following period unless expressly stated.
3.8 Free trial. One free Quick Scan per visitor, limited to a single document and a single use within a rolling 30-day period, identified by a hashed IP address. The trial result is illustrative, does not include a downloadable Report, and may be refused or limited in case of suspected abuse.
3.9 What the services are not. None of the services described in this clause constitute legal, tax, immigration, or financial advice; a solvency report; a consumer credit score; a guarantee of a Verified Party's authenticity beyond what is stated in the Report; or a guarantee of the Verified Party's future conduct, solvency, or performance.
4.1 Quick Scan is performed by an automated document-processing module under human supervision. Where the automated result does not reach Validento's internal certainty threshold, the Case escalates automatically to a Personal Investigation; the amount already paid for the Quick Scan is credited in full against the Personal Investigation fee.
4.2 Validento's internal scoring methodology, including the specific weighting applied to document type, consistency checks, or applicant circumstances, is proprietary and is not published in full. A Report communicates the resulting score and a general explanation, not the underlying calculation.
4.3 Where a Case indicates a possible match against an applicable sanctions or politically-exposed-person list, Validento does not issue a score for that Case. The Case is placed under manual review and the Client is informed that the Case is pending, without further detail on the underlying match.
4.4 Where Validento's review indicates a credible risk of document fraud, the Client is informed and, where legally required, relevant authorities may be notified. Validento's assessment under this clause is an operational judgement, not a legal finding of fraud.
A Case may reach Validento directly through the Platform, or through one of the following channels:
(a) a Sales Agent, who actively approaches prospective Clients on Validento's behalf;
(b) an Affiliate, who shares a personal link through their own channels without individually approaching prospects;
(c) an existing Client's referral link, rewarded with account credit as described in the Client's dashboard, which the Client may use against later purchases or ask Validento to pay out;
(d) the Enterprise API, through which a business Client integrates the services into its own systems.
Sales Agents and Affiliates act as independent participants under the separate Sales & Affiliate Program Terms. Neither a Sales Agent nor an Affiliate is Validento's legal representative or agent for the purpose of contract formation, and neither has authority to vary these Terms, make representations about the services beyond Validento's published materials, or bind Validento to any commitment. The channel through which a Case reaches Validento does not alter the Client's rights or Validento's obligations under these Terms.
6.1 A Client must have the legal capacity to enter into a binding contract under the law applicable to them. The services are not directed at, and may not be used by, minors.
6.2 Account information (name, company, email, billing details) must be accurate and kept up to date. A Client is responsible for all activity under their account and must notify Validento promptly of any unauthorized use.
6.3 Validento may refuse to open, or may suspend, an account where it has a reasonable basis to suspect fraud, misuse, or a breach of these Terms.
7.1 A Case may be purchased directly at the price published on the Platform at the time of order, or via a written quote for services with variable pricing (Property Due Diligence, Foreign Company Research, Enterprise plans) — a quote becomes binding once accepted in writing, including digital acceptance through the Client's dashboard.
7.2 Prices apply per Verified Party and Case, allowing several documents per Case, and are shown excluding VAT or other applicable taxes unless stated otherwise.
7.3 The numeric price shown is the same figure regardless of the currency displayed to the Client (e.g., a service priced at 49 is 49 EUR or 49 USD depending on detected currency) — this is a deliberate pricing decision, not a currency-conversion error.
7.4 Payment for direct purchases and subscriptions is made in advance via Validento's payment processor (Stripe). Validento does not store full payment card details.
7.5 Enterprise API usage is billed monthly in arrears based on metered usage at the volume-tiered rates published at the time of use.
7.6 The Client may pass the cost of a Case on to the Verified Party, provided the Verified Party has accepted the consent document supplied by Validento for that purpose.
7.7 Non-payment, a failed renewal, or a disputed/reversed payment may result in immediate suspension of the relevant Service without prior notice.
8.1 Delivery timelines stated in clause 3 are estimates and may vary depending on document complexity, jurisdiction, and third-party registry availability, none of which are within Validento's control.
8.2 A Report reflects a professional judgement based on the information available to Validento at the time of verification. It does not guarantee the absolute authenticity of any document, nor the Verified Party's future conduct, solvency, or performance. Circumstances may change after a Report is delivered.
8.3 Any decision the Client takes on the basis of a Report — including a decision to rent, sell, invest, contract, or partner — is the Client's sole responsibility. Validento is not a party to, and assumes no responsibility for, any transaction between the Client and a Verified Party.
8.4 Where a Case depends on third-party sources (government registries, databases) that are unavailable, incomplete, or inaccurate, Validento will inform the Client where reasonably possible, but is not responsible for the resulting incompleteness of the Report.
The Client represents and warrants that:
(a) they have a valid legal basis and, where the Case concerns a third party, that third party's informed consent to submit their documents and personal data for verification by Validento;
(b) the documents submitted were obtained lawfully and, to the Client's knowledge, are genuine;
(c) the Service will not be used for any discriminatory purpose or in any manner contrary to applicable law, including housing, employment, equal-treatment, and anti-discrimination law in the relevant jurisdiction;
(d) the Service will not be used to stalk, harass, or exert unauthorized surveillance over any individual;
(e) the Client will not attempt to reverse-engineer, extract, or replicate Validento's verification methodology or scoring logic;
(f) the Client will not use automated means (scraping, bulk extraction) to access the Platform beyond the Enterprise API's documented, authorized use;
(g) where the Client holds Enterprise API credentials, those credentials will not be shared outside the Client's own organization or resold to a third party without Validento's prior written consent.
In addition to clause 9, the Client may not use the Service to: evade or circumvent sanctions, anti-money-laundering, or know-your-customer obligations applicable to the Client; submit documents the Client knows or suspects to be fraudulent in order to obtain a favorable Report; impersonate another person or entity; or resell Reports to a party other than the Client's own professional counterparts acting on the same Case (e.g., the Client's own lawyer or insurer).
11.1 One-off purchases (Quick Scan, Personal Investigation, Property Due Diligence, Foreign Company Research, Sanctions & PEP Check): once processing of the Case has started, the Service is considered delivered and is non-refundable, except where required by applicable consumer-protection law or where Validento fails to deliver the agreed Service.
11.2 Subscriptions may be cancelled at any time via the Client's dashboard or the Stripe Customer Portal; cancellation takes effect at the end of the current billing period. No partial refund is given for unused credits within a billing period, unless required by applicable law.
11.3 Escalation credit: where a Quick Scan escalates to a Personal Investigation under clause 4.1, the amount already paid for the Quick Scan is credited in full against the Personal Investigation fee.
Validento may modify, suspend, or discontinue any feature of the Platform, including a specific Service, a pricing tier, or an integration method, with reasonable prior notice where the change materially affects an active subscription or Enterprise API integration. Validento does not guarantee uninterrupted availability of the Platform and is not liable for downtime caused by maintenance, third-party infrastructure failure, or circumstances under clause 17.
13.1 To the maximum extent permitted by applicable law, Validento's total liability arising out of or in connection with a Case is limited to the amount paid by the Client for that specific Case.
13.2 Validento is not liable for indirect, incidental, or consequential damages, including loss of profit, loss of business opportunity, or loss arising from a decision the Client or a third party (insurer, financial institution, public authority) takes on the basis of a Report.
13.3 Nothing in these Terms limits liability for death, personal injury, fraud, or wilful misconduct, or any other liability that cannot be excluded or limited under applicable mandatory law.
13.4 Clause 13.1 does not apply to Validento's obligation to pay Sales Agents and Affiliates amounts properly due under the Sales & Affiliate Program Terms, which is governed separately by those terms.
The Client agrees to indemnify and hold Validento harmless against any claim, loss, or liability arising from: the Client's breach of the warranties in clause 9; the Client's submission of a Verified Party's data without the required legal basis or consent; or the Client's use of a Report in a manner contrary to clause 8.3 or clause 10.
The processing of personal data is governed by Validento's Privacy Policy. The Client warrants the lawfulness of any third-party data it submits, consistent with clause 9(a).
All Reports, software, scoring methodology, trademarks, and other materials provided as part of the Service remain the intellectual property of Validento Internacional S.L. or its licensors. The Client is granted a limited, non-exclusive, non-transferable license to use a Report for its own internal business purposes in connection with the Case to which it relates, and may share it with its own professional advisors acting on that same Case. Resale or commercial exploitation of a Report, or of Validento's software or methodology, is prohibited.
Neither party is liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including acts of government, natural disasters, or failures of third-party infrastructure (registries, payment processors, cloud providers, the Client's own systems in the case of an Enterprise API integration).
Both parties agree to keep confidential any non-public information disclosed in connection with the Service, except where disclosure is required by law or necessary to deliver the Service, including to Validento's vetted local legal partners and sub-processors as described in the Privacy Policy.
19.1 Subscriptions continue until cancelled by either party in accordance with clause 11.2.
19.2 Validento may suspend or terminate a Client's access to the Service immediately, without prior notice, in the event of non-payment, suspected fraud, or a breach of clauses 9 or 10.
19.3 Termination does not affect either party's accrued rights or obligations, including payment for Cases already delivered.
Consumers have 14 calendar days to withdraw from a purchase, unless the Service has been fully performed with the consumer's express consent and acknowledgement of the resulting loss of the right of withdrawal, in accordance with article 103.a of the Spanish Consumer Act (Real Decreto Legislativo 1/2007).
Validento may assign or transfer these Terms, in whole or in part, in connection with a merger, acquisition, corporate restructuring, or sale of assets, provided the assignee assumes Validento's obligations under these Terms. The Client may not assign its rights or obligations under these Terms without Validento's prior written consent.
If any provision of these Terms is held invalid or unenforceable, the remaining provisions continue in full force, and the invalid provision is replaced by a valid provision that most closely reflects its original intent.
These Terms, together with the Privacy Policy, the Disclaimer (Aviso legal), and, where applicable, a written quote or the Sales & Affiliate Program Terms, constitute the entire agreement between the Client and Validento regarding the Service, and supersede any prior understanding on the same subject.
Validento may update these Terms from time to time. Continued use of the Service after a change takes effect constitutes acceptance of the updated Terms. Material changes affecting an active subscription or Enterprise API integration will be notified with reasonable prior notice.
These Terms are governed by Spanish law. The courts of Valencia have jurisdiction, subject to mandatory consumer venue rules applicable to the Client. In case of discrepancy between language versions, the Spanish version prevails.
info@validento.com
See also: Privacy Policy · Disclaimer · Sales & Affiliate Terms